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Every message gets a personal response.
Contact us before opening a bank dispute. We solve most issues within 24 hours — way faster than any chargeback.
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Email usWith your order number
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We reviewWithin 24 hours
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Get refundedIn 3–5 business days
You'll receive a tracking email once your order ships. Allow 2–5 days for tracking to activate. If your delivery window has passed, email us — we'll investigate and send a replacement or full refund if lost.
Email us within 7 days of delivery with your order number and photos. We'll send a free replacement or full refund within 24 hours — no need to ship anything back.
Our dumplings are mystery blind bags — the color and variant are random and can't be selected. That's what makes them exciting! This is not grounds for a return.
1–3 days processing, then 7–15 days (US/Canada/UK), 10–20 days (Europe/Asia/Australia), or 15–30 days (South America/Africa). All orders ship free worldwide.
Email us with your order number. For damaged items, include photos. Most refunds are processed within 24 hours and appear in your account within 3–10 business days.
International orders may incur customs duties or taxes set by your government. These are not collected or controlled by us and cannot be refunded.